// A NEXT LEVEL TECH PRODUCT

Faxty

WhatsApp customer service that replies right away.

Faxty is a B2B customer service platform. It connects a company's own WhatsApp number to a shared inbox with AI. The AI answers common questions using the company's knowledge base, and the human team takes over the conversation whenever needed.

// HOW IT WORKS

From connected number to customer served.

// STEP 01 Connect your number The client company connects its own WhatsApp number in a few minutes, through the official WhatsApp Business API. The number stays the same, and the company keeps ownership of the account.

// STEP 02 Build the knowledge base The company's team registers what the AI needs to know: opening hours, services, prices, rules.

// STEP 03 The AI answers A customer writes, and the AI replies based on what the company registered.

// STEP 04 The human team takes over When a question goes out of scope or the AI is not confident, the conversation goes to the team's queue. There is always human customer service beyond the AI.

// FEATURES

What comes inside.

Shared inbox Queues by department and by agent. Everyone sees what they need to.

Agent copilot The AI helps the agent write, without replying to the customer directly.

Editable knowledge base The client company's own team registers and updates what the AI knows.

Full history per contact Every customer's whole conversation in one place.

Official WhatsApp Business API Faxty runs on Meta's WhatsApp Business Platform, within Meta's policies.

// WHO IT'S FOR

For businesses that serve customers on WhatsApp.

Clinics, service providers and small businesses that serve their customers on WhatsApp and lose sales to slow replies. Faxty is B2B: the company subscribes, its team uses the platform, and its customers get served.

// UNDER THE HOOD

Faxty operates on Meta's WhatsApp Business Platform. Each client company connects its own number and keeps ownership of the account. Faxty sends and receives messages on behalf of the contracting company, within Meta's policies.

Each client's data is isolated. One company never has access to another company's conversations.

// WHAT FAXTY DOES NOT DO

Honesty is a feature too.

No bulk marketing blasts.

It does not replace human service in complex cases.

No unofficial WhatsApp connections.

// CONTACT